Ts&Cs

1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of My Four Paws, or is using any other services provided by My Four Paws, and agrees to indemnify My Four Paws in full against any liability arising from such harm or damage to third parties.

2. Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking, including behavioral or health problems, antisocial behavior; including aggression, separation Anxiety, incontinence or excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking/sitting will be deemed a material omission amounting to a fundamental breach of our agreement. 

3. You may cancel your booked slot and provided you give a minimum of 24-hours’ notice; you will not be charged. However, if cancellation is made within 24-hours of the walk commencing, the full rate will be charged.

4. All dogs will be subject to an initial assessment by My Four Paws staff prior to using My Four Paws. My Four Paws reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

5. The Client agrees to notify My Four Paws immediately of any unwelcome, aggressive, procreative, or dangerous behavior of their dog that has potential to cause harm to any other dog or individual.

6. My Four Paws offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.

7. My Four Paws will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of My Four Paws staff.

8. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of My Four Paws, together with any associated costs e.g. call-out charges. The Client authorizes the staff of My Four Paws to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of My Four Paws may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

9. My Four Paws reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or otherwise incomplete.

10. Bitches may not attend My Four Paws while in season or pregnant. My Four Paws reserves the right to refuse admission if these criteria are not met.

11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify My Four Paws immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. My Four Paws reserves the right to refuse admission until satisfied that the condition is resolved.

12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by My Four Paws without prior approval. All such media remain the property of My Four Paws.

13. The Client agrees that My Four Paws is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

14. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.

15. The Client agrees that, by signing the key holder waiver form this will indemnify My Four Paws in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.

16. No variation of these Terms and Conditions will have effect unless confirmed by My Four Paws in writing.